Organizational Model and Communication with Third Parties
- Code of conduct
- Environmental policy
- Organizational Model – Special Sections
- Organizational Model – General Sections
Management of Communications with Third Parties
The Third Parties Communication Management process aims to ensure that communications and concerns relating to procurement activities are collected and properly managed.
The following paragraphs therefore describe the methods of communication with Citylife Spa Local Procurement and with Generali Group.
Where to Report
To contact the Citylife Spa Local Procurement you can use the following email address: [email protected] .
We also inform you of the following website dedicated to the suppliers of the Generali Group: https://www.generali.com/sustainability/responsible-employer/working-with-our-suppliers .
Communication Management Framework – Procurement Office
The Head of the Citylife Spa Local Procurement and his delegates have access to the address [email protected] and are responsible for managing communications and feedback to suppliers according to the scheme indicated below:
Reports and Alerts Regarding Procurement Practices and Conduct
Suppliers and other external parties can report concerns on practices or conducts that are considered in good faith even potentially as inappropriate or inconsistent with the law, the Code of Conduct, Generali values or other regulations.
As stated in the Reporting Concerns and Anti-Retaliation Group Guideline, there are different channels to report concerns:
by post: Group Compliance - Business Integrity - Via Machiavelli, 3, 34132 Trieste.
by freephone numbers or whistleblowing channels available in the Generali Group website, reachable via the link: https://www.generali.com/sustainability/responsible-employer/working-with-our-suppliers
All reporting channels are open for reporting any kind of concern, including behavior of Suppliers, outsourcers and anyone acting on behalf of/in connection with Generali.
The reporter can decide to report anonymously if it is not prohibited by local law. However, Generali encourages to disclose the identity while submitting a report in order to conduct a more effective investigation.
For internal reporting, Generali employees shall use the existing form available in the Generali intranet Code of Conduct Helpline[1] or the webform available on the corporate website[2].
Investigations for misconducts are always managed in accordance with the Code of Conduct and the related Reporting Concerns and Anti-Retaliation Group Guideline.